Your residents want their needs met and they want you to meet those needs. These needs are not just physical like a bed to sleep in or somewhere to sit during mealtimes, it’s social and emotional needs too. You are in a relationship with this person you are caring for and these relationships do have a positive impact on personhood (Fazio et al., 2018). For those people with dementia who find it difficult to communicate person centred care offers opportunities to help find appropriate ways to communicate with them.
Maintaining the person’s quality of life is a key component of good person centred care and to ensure you are doing this, you need to meet all their needs. Remember Kitwood’s five psychological needs, you need to support the person to feel loved, included and comfortable. If a person is upset- don’t pretend you don’t notice because it’s too hard of work- go and comfort that person, there is a need that is being unmet here.